Refund policy

RETURN & REFUND POLICY
Standard Consumer Cancellation, Return & Exchange Terms — Sticker Store

COMPANY NAME
Obvion N.V.

OFFICIAL STORE DOMAIN
fzc74t-7p.myshopify.com

CUSTOMER SUPPORT EMAIL
OneyIpes9275@outlook.ie

BUSINESS ADDRESS
Burg. de Hesselleplein 31, 6411 CH Heerlen, Netherlands

EU Consumer Rights Guarantee: Under the European Union Consumer Rights Directive (2011/83/EU), customers
residing within the European Economic Area (EEA) have the right to withdraw from their purchase within 14 days of
receiving the items without giving any reason.
1. Overview & Statutory Right of Withdrawal (14-Day Cooling-off Period)
Thank you for shopping with us! We specialize in high-quality adhesive stickers, decals, and related stationery products. If
you are not completely satisfied with your purchase, we are here to help.
In accordance with EU consumer protection law, you have the right to cancel and return your order within 14 calendar
days starting from the day you (or a third party indicated by you) physically receive the goods.
2. Conditions for Returning Items
To qualify for a valid return and full refund, the following criteria must be met:
Standard (Non-Customized) Stickers: Must be unused, unpeeled, and in their original packaging, condition, and full
set as delivered.
Request Window: The return request must be submitted within 14 days of receipt, and the returned items must be
shipped back within 14 days after notifying us.
Proof of Purchase: You must provide the original order number or invoice received from fzc74t-7p.myshopify.com.
3. Exceptions / Non-Returnable Items
Please note that the right of withdrawal does NOT apply to the following types of products:
Customized / Personalized Stickers: Stickers that are custom-printed, personalized with user-submitted designs,
names, photos, or custom sizes made specifically to your specifications.
Used / Peeled Stickers: Any sticker or decal that has been peeled from its backing sheet, applied to a surface,
damaged, or modified.
Clearance / Digital Downloads: Items marked as non-returnable or digital printable file purchases.
4. Return Process & How to Request a Return
To initiate a return, please follow these steps:
Send an email to our support team at OneyIpes9275@outlook.ie with the subject line "Return Request - [Your Order
Number]".
Include a clear description of the item(s) you wish to return and the reason for the return (optional, but greatly
appreciated for quality control).

Our customer support team will review your request and reply within 1–2 business days with return authorization
details and instructions.
Pack the items securely in suitable protective packaging to prevent damage during transit and mail them to our
warehouse address in the Netherlands.
5. Return Shipping Costs
Standard Returns (Change of Mind): The customer is responsible for paying all return shipping costs. We strongly
recommend using a trackable shipping service, as we cannot issue a refund for items lost or damaged in transit back
to us.
Damaged, Defective, or Incorrect Items: If you received defective, misprinted, or wrong items, Obvion N.V. will cover
the return shipping cost or issue a replacement free of charge. Please provide photos of the damaged item and
packaging when contacting us.
6. Refunds & Processing Time
Once your return is received and inspected at our Heerlen facility:
We will send you an email notification confirming receipt and approval/rejection status of your refund.
If approved, your refund will be processed promptly. A credit will automatically be applied to your original method of
payment (e.g., Credit Card, PayPal, iDEAL) within 5 to 10 business days.
Initial shipping costs paid at checkout are non-refundable, except in cases where the complete order was returned
under statutory withdrawal rights or due to item defects.
7. Exchanges
We only replace items if they are defective, misprinted, or damaged upon arrival. If you wish to exchange a standard item
for a different design or size, please initiate a standard return for the original item and place a new order online separately.
8. Contact & Merchant Information

Obvion N.V. Customer Support
Company Name Obvion N.V.
Street Address 31 Burg. de Hesselleplein
Postal Code & City 6411 CH Heerlen
Country Netherlands (NL)
Email Contact OneyIpes9275@outlook.ie
Online Store fzc74t-7p.myshopify.com